General terms and conditions

1. Scope/Application/Contract Language

1.1 Our deliveries and services are provided in accordance with the following General Terms and Conditions (GTC), which form the basis of the services offered and contracts concluded with you (and also contain consumer information).

1.2 Our customers include both consumers and entrepreneurs as defined by § 1 KSchG. Unless otherwise agreed, the applicable statutory provisions for our business relationships with consumers or entrepreneurs shall apply.

1.3 When specifying deadlines, we also use working days (Mon-Fri, excluding public holidays).

1.4 Our current GTC and other applicable contractual provisions are printed in our respective catalogs.

1.5 All contracts concluded with us can currently only be made in German. In electronic commerce, the contract texts are stored by us but are not accessible to you.

1.6 We welcome your orders by phone (Mon-Fri from 8:00 to 18:00), fax, email, letter, order card, or through our online shop. You are bound to your order – subject to your right of withdrawal – for 5 working days.

1.7 Your order constitutes a binding offer to us to conclude a purchase contract. When orders are placed in our online shop, you will receive an order confirmation mentioned. However, this does not yet constitute a binding acceptance of your order. A binding purchase contract is only concluded when you receive a separate email or other form of acceptance from us, upon prepayment with our advance invoice, but at the latest when you (or your representative) receive the ordered product from us. You will also receive our current GTC and applicable contractual provisions with the delivery of the goods.

1.8 We ask for your understanding that we can only reserve your ordered goods for a maximum of 7 days with prepayment. If payment is made outside this period, delivery delays are possible.

2. Right of Withdrawal for Consumers

[Instructions on the legal requirements and consequences of the statutory right of withdrawal for online and mail orders.]


Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason.

[Details on the withdrawal period, procedure for exercising the right of withdrawal, and a model withdrawal form.]


3. Prices, Shipping Costs, and Payment Terms

3.1 All prices stated are total prices, meaning they include the applicable statutory value-added tax and other price components but excluding shipping costs agreed upon separately.

[Further details on pricing, liability for pricing errors, payment methods, and conditions.]

4. Warranty Rights

Legal warranty rights exist for all goods purchased from our online shop or catalog.

5. Retention of Title

We retain ownership of the goods until full payment of the purchase price.

6. Data Protection and Analytics

6.1 In processing your order, we store your address and order-related data in accordance with legal provisions. You can find more about our data protection policies during the order process in our online shop at

6.2 Data Collection and Analytics: collects data from visitors for the purpose of analytics as required by the GDPR. We are committed to ensuring the privacy and protection of all collected data, using it to enhance user experience and improve our services. For more information on how we collect, use, and protect your data, please visit our Privacy Policy page.

[It’s essential to ensure that the entire document, including the newly added section on data collection and analytics, complies with GDPR requirements, including providing clear information on data processing activities, obtaining consent where necessary, and offering users the right to access, rectify, and erase their data.]