DATA

Data Privacy

We delve deep into the minds of customers to understand their needs.

STATEMENT ON INFORMATION OBLIGATION

The protection of your personal data is of particular importance to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this data protection information we inform you about the most important aspects of data processing on our website.

CONTACT US

If you contact us using the form on the website or by email, the data you provide will be stored for six months in order to process your request and in case of follow-up questions. We will not pass on this data without your consent.

DATA STORAGE

We would like to point out that, in order to simplify the purchasing process and facilitate later contract processing, the web shop operator stores the IP address of the connection owner in cookies, as well as the name, address, and credit card number […] of the buyer.

The data you provide is necessary for the fulfillment of the contract or for the execution of pre-contractual measures. Without this data, we cannot conclude the contract with you. Data will not be transmitted to third parties, except for the transmission of credit card details to the processing banks/payment service providers for the purpose of debiting the purchase price, to the transport company/shipping company we have contracted for the delivery of the goods, and to our tax advisor for the fulfillment of our tax obligations.

After the purchase process is aborted, the data stored with us will be deleted. In the case of a contract conclusion, all data related to the contractual relationship will be stored until the expiration of the tax retention period (7 years).

The data including name, address, purchased items, and purchase date will additionally be stored until the expiration of the product liability period (10 years). Data processing is carried out based on the legal provisions of § 96 (3) TKG as well as Article 6 (1) (a) (consent) and/or (b) (necessary for contract fulfillment) of the GDPR.

COOKIES

Our website uses so-called cookies. These are small text files that are stored on your device by your browser. They do not cause any harm.

We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit.

If you do not wish this, you can configure your browser to notify you about the setting of cookies and allow them only on a case-by-case basis.

Disabling cookies may limit the functionality of our website.

WEB ANALYSIS

Our website uses features of the web analytics service Google Analytics, Mountain View, California. Cookies are used to analyze how users interact with the website. The information generated in this process is transferred to and stored on the provider’s server.

You can prevent this by configuring your browser to not store cookies.

We have signed a corresponding data processing agreement with the provider.

{Use of IP addresses based on the legal basis of “legitimate interest”; in this case, pseudonymization is recommended:}

Your IP address is recorded but promptly pseudonymized (e.g., by deleting the last 8 bits). As a result, only a rough localization is possible.

{For non-European providers:}

The relationship with the web analytics provider is based on … [Standard contractual clauses/an adequacy decision of the European Commission (e.g. in the case of the USA: “Privacy Shield”)].

Data processing is carried out based on the legal provisions of § 96 (3) TKG as well as Art. 6 (1) (a) (consent) and/or (f) (legitimate interest) of the GDPR.

Our objective under the GDPR (legitimate interest) is to improve our services and our web presence. As we value the privacy of our users, the user data is pseudonymized [Pseudonymization is recommended for the legal basis of “legitimate interest”; this should be confirmed with the web analytics service].

User data will be retained for a period of … [specify retention period] [this must be confirmed with the web analytics service].

YOUR RIGHTS

In principle, you have the right to information, correction, deletion, restriction, data transferability, revocation and objection with regard to your data stored by us. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to us (hey@digidog.org) or the data protection authority.

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